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Return Policy

At Terra Care, your satisfaction is our priority. If for any reason you’re not happy with your purchase, we offer a hassle-free return and exchange process within 7 days of the delivery date for eligible items. Please read the guidelines below carefully:

Returns

  1. Eligibility:
    To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.

  2. Initiating a Return:
    To start a return, please contact our customer support team at info@terracare.co.in within 30 days of receiving your order. Kindly include your order number and the reason for return.

  3. Return Shipping:
    Customers are responsible for return shipping charges unless the return is due to a defect or an error on our part.

  4. Refunds:
    Once your return is received and inspected, we will issue a refund to your original payment method within 5–7 business days. Please note that shipping charges are non-refundable.

Exchanges

  1. Eligibility:
    Exchanges are available for items that are defective, damaged upon delivery, or if you received the wrong item.

  2. Initiating an Exchange:
    To initiate an exchange, please contact our customer support team at info@terracare.co.in within 30 days of receiving your order. Please include your order number, details of the issue, and what you'd like to exchange the item for.

  3. Exchange Process:
    Once your exchange request is approved, we will provide return instructions. After we receive the returned item, your replacement will be promptly shipped.

Non-Returnable Items

  1. The following items are not eligible for return or exchange:

  2. Customized or personalized products

  3. Earrings (for hygiene reasons)

  4. Items marked as final sale

Contact Us

If you have any questions or need help with your return or exchange, feel free to reach out to our support team at info@terracare.co.in.
We're always here to help!

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